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Where to Begin


We are here for you

Planning a celebration of life services can be intimidating, but we are here for you. Let our team support you throughout this process and help create the right plan and event for you. Some helpful information about what to expect and a rough timeline are on this page to help prepare you for next steps. If a death is near or has occurred, please get in touch right away.

Timeline & What To Expect


Within Hours

This is often the most difficult part of the process, so don't hesitate to call us for support. If your loved one passes in a healthcare facility, their team will alert the property authorities including the mortuary you have selected for end-of-life care. If your loved one is not at a healthcare facility when they pass, you'll need to contact emergency personnel before they can be taken into our care. If your loved one was under the care of a physician, it's a good idea to call them as well. We will arrange collection with you at this time.


In 1-5 Days

It's recommended to let close friends and family know of your loved one's passing. If applicable, review any funeral wishes your loved one may have communicated and connect with us to begin discussing arrangements. If needed, reach out to a trusted family member or friend to help you with this process so it is not overwhelming.


The First Meeting With Aloha Mortuary

In our initial discussions or meeting, we will collect information and ask you questions about your loved one's lifestyle, wishes, beliefs, and inquire after your ideas and preferences for how to best honor your loved one. Our team will use these details to help you decide what options are best for you and your loved one when it comes to the celebration of life services.

Information we will request will include: 


  • A recent photograph of your loved one

  • Legal name and address​

  • Social security number

  • Place and date of birth

  • Father's name and mother's maiden name

  • Veteran's discharge papers (DD-214), if applicable

  • Occupation and highest education achieved

  • Burial location information, if applicable

  • Religious or spiritual leader's name and phone number, if applicable

  • Survivors’ names and relationships

  • Any insurance policy information if you plan to use it to help cover expenses

  • Any clothing you'd like us to use when preparing your loved one for the celebration of life services

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Please Reach Out For Support

This is an incredibly difficult time for many people. We will do all we can to help., This is our job, and we can provide support at this time of need. Please don't hesitate to reach out via phone, chat, or email.

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